The Service Provider provides the Customer with the following services (”Services”): all services, activities, processes, functions, projects and initiatives provided or shared by the other parties to a Service Relationship. The nature of the service depends on the details of the service relationship. A simple service contract is used when the situation of providing the service is simple (e.g.B. roles and responsibilities are clear, obligations are easily identified and assessed, and there are little or no risks). A simple service agreement can be as simple as a one- or two-page memorandum of understanding between two or more parties when dealing with certain elements of scope, governance, financial and performance agreements. Integrating service levels in one way or another is highly recommended, even in the most fundamental service situations. In some cases, the same element can be found in more than one type of agreement. If so, they should have different degrees of detail. For example, a general description of the scope can be included in a memorandum of understanding (memorandum of understanding, MOU) and can be as simple as the name of the service (for example.B.
application hosting). However, the Level Agreement (SLA) support service for the same service could contain much more detailed details about the scope of the application hosting service provided, including details about hosted applications, the technical environment, support support services, business continuity rules, and corresponding service levels of performance targets. The provisions of the various agreements should complement each other. Overlap and duplication should be avoided in order to minimise the risk of conflicting interpretations between different provisions. As part of its service agreement with a customer service for the provision or organization of accommodation and assistance abroad, Department X sets up one or more SLAs that deal with elements such as communication, housing, offices and security. The table below contains a list of the elements typically found in service agreements and indicates, in the case of simple, medium or complex service agreements, the type of service agreement in which these elements are normally included. Unique services: the total cost for creating and operating the single service, function or functionality. Note that this page applies specifically to the purchase of services. If you only buy goods, read ”How to buy goods”. A service agreement should document service standards and procedures for measuring client satisfaction for the service client, as well as methods for measuring performance. Optional service extensions: usually a function that complements a basic or complementary service.
For example, competent financial advice as an extension to a basic reporting service….